What is vadoura™ Return & Exchange Policy?​

vadoura™ Offers Free Returns and exchange

As a vadoura’s customer, you have the right to return/exchange you order within 14 working days of receiving it.

If you wish to return or exchange an item(s), please make sure that the item(s) is/are complying with our Return Policy:

    • Items returned must be in their unused condition with the original packing. We do not accept a returned item that is Used, damaged, Opened , or altered in any way.
    • We do not accept returned items that were sent back without submitting a return request first.
    • It is not possible to open the package on delivery and return it on the spot with the courier. If you face a problem, please follow our Return policy.
    • Exchanges are free of charge.
    • Our Return Policy is available only in three cases :
      1. You received products  incurred physical damage during the shipping process .
      2. If you received a wrong/different item/s to the one your ordered (according to the description provided by the seller).
      3. if you need to exchange size or color.
    • If you want to return a specific item in a bundle, you should return the whole bundle and place a new order, in this case, you will be able to exchange the size only.
    • Cosmetics: Cannot be exchanged or returned if opened according to local laws and regulations.
What is the Return/ Exchange process?

The returns process should take around 14 working days. Once you create the return or exchange request you will receive a confirmation email.

Our shipping partners’ courier will contact you to pick up your item/s. The number of days to pick up a product may vary as per the logistics team that will be assigned for pick up. The product will be picked in the duration between 4 – 7 working days.

Our courier partners make three attempts to reach you to pick up the item. If they fail to reach you after the third attempt, the Return/Exchange request will be marked as canceled.

You can send us a new return request if the item meets the return criteria and is within the specified return/exchange period (check the returns policy).
You have the right to make the request 2 times within the return/exchange period.

Once we receive the item and it passes the QC (quality check), one of our team will contact you to confirm the request details (exchange/refund).

We will try to contact you 3 times when we receive the item and if we could not reach you, the third time the amount will be transferred as a voucher, knowing that the refund method can be changed according to your preference within 7 working days only.

What If I received damaged or wrong items?

In case of receiving a physically damaged product(s) or wrong/ different product(s) from the courier, the incident should be reported within 2 days starting from the delivery date (including the regular and national holidays) to be able to take the proper action, reporting past this period will not be valid. You can send an email to: info@vadoura.com

What are the non-returnable Items?

The below products cannot be returned to ensure the safety of vadoura™ customers:

  • Items used, Opened , altered, damaged, or not in their original condition.
  • Shoes that are not returned in their original box.
Do I Pay Shipping fees?
  • In case of receiving wrong or damaged products no shipping fees will be deducted in case of refund
How do I exchange/replace my order?

In event of an exchange, you will receive a voucher in your email to place a new order noting that it has no expiration date. You will be able to add the vadoura™ discount code if applicable.

For bundle returns: There is no option to return a specific item in a bundle, as the whole bundle should be returned.

 What is vadoura™ refund policy?

vadoura™ guarantees the refund of your order within 14 working days.

Refunds take up to 14 working days after receiving items in our warehouse.

Any refund given will be at the price you paid and during promotions the refund will be limited to the price paid.

As per regulations of the CPA and the Central Bank of Egypt, the refunded amount may take up from 7 to 14 days to reflect in your bank account depending on your bank.

For all prepaid orders, we offer refunds on credit cards or gift cards only.

 How do I get refunded if I paid with Credit Card?

You will be refunded on the same card.

 Do I Pay Shipping fees?

  • In case of exchange no shipping fees will be deducted from the voucher.
  • In case of refund, the shipping fees will be deducted from the total amount.
  • In case of receiving wrong or damaged products no shipping fees will be deducted in case of refund.

 Can I pay with Vodafone Cash Wallet?

Yes, you can make an order with Vodafone Cash Wallet.
 

 How can I get refunded if I paid with my Vodafone Cash wallet?

You will receive the refund through the same payment method” Vodafone Cash wallet”. We can refund the amount also as a Gift Card.

 If I paid the order with Cash on delivery can I receive my refund in my Vodafone Cash wallet?

Yes, You can receive the refund through ” Vodafone Cash wallet”